• Cats must have have valid vaccinations period within one year, including F3 or F4. Proof of vaccination is required prior to or at check-in. (Vaccinations must be completed at least two weeks before the check-in date to ensure adequate immunity and the safety of all guests.)
• Cats must be up to date with flea and worm prevention. Treatments should be given at least 48 hours before check-in.
• Cats must be desexed, this helps us maintain a calm and stress-free environment.
• Cats must be in good health and free from contagious illnesses.

• You’re welcome to bring a blanket, toy, or item from home to comfort your cat.
•  We provide premium cat food (Royal Canin indoor Adult Dry Cat Food/Royal Canin kitten Dry Cat Food), but you may bring your cat’s own food if your cat has specific dietary needs or sensitivities. Let us know any special feeding instructions.

We are an appointment-only facility. Please ensure your booking is confirmed in advance. And arrive at your scheduled check-in time to avoid delays.

Absolutely! We are welcome to visit our facility. Inspections are by appointment only. Please SMS or email us to arrange a suitable time.

Each cat is provided with a private, comfortable enclosure that includes premium cat food, bedding, litter tray, food and water bowls, scratching point . We also have playtime and cuddle sessions (if condition apply).

Cats are generally fed twice daily, but we follow your cat’s usual feeding schedule as closely as possible.

We can administer most medications, including oral and topical treatments. All medications must be clearly labeled with the cat’s name, detailed administration instructions and provide latest vet health check report. Additional fees will apply for medication administration.

We’ll contact the owner and emergency contact first. If we can’t reach you, we’ll immediately consult our trusted vet. Please note that any veterinary or transport costs will be covered by the owner.
In serious or life-threatening situations, we’ll always act in your cat’s best interest under veterinary guidance.

Absolutely! We provide regular photo/video updates via WeChat, What’s app or Email. You can also message us directly. We also offer live camera access to your cat’s suite (available at an additional cost).

We do our best to give every cat some time in the play area (condition apply and with owner's consent.)— usually every other day, depending on how many guests we have. It’s a great way for them to stretch their legs, explore a new space, and enjoy a bit of stimulation.
That said, we always go with what each cat is comfortable with. Older or more laid-back cats often prefer to stay in their cozy suite, and that’s totally okay! We’ll never move a cat unless they seem happy to explore. Your cat’s comfort and happiness always come first.

Yes, if they are from the same household and get along. They may share a room with the owner's consent.

We have a minimum stay of 7 nights in the peak period. There’s no strict maximum.

We understand that plans can change, and we always strive to be as accommodating as possible. However, to help us manage our schedule and provide the best care for all pets in our care, the following cancellation policy applies:

• A cancellation fee of 30% （deposit）of the full booking amount will apply if the booking is cancelled within 7 days of the scheduled check-in date (14 days during peak periods).
• A cancellation fee of 100% of the full booking amount will apply if the booking is cancelled within 24 hours of the scheduled check-in date (within 7 days during peak periods).

We appreciate your understanding and cooperation.